National Association of Link Workers is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products and services.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

1. What information do we collect and what do we do with it?

We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR).The type of information that we will collect on you, and you voluntarily provide to us on this website includes:

  • Your name
  • Country
  • Location
  • Organisation
  • Job title
  • Email address
  • Survey & quiz responses
  • IP address


The legal basis for processing your data is to provide our services to you (performance of a contract), to comply with our legal obligations and for legitimate business interest reasons that we will have requested or stated at the point the information was initially provided.


How we use your information

  • To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
  • Make available our products and services to you;
  • Process your orders;
  • Take payment from you or give you a refund;
  • For statistical analysis and to get feedback from you about our products, websites, and other services and activities. For example, occasionally we may invite you to review a product or service you've bought or used from us.
  • Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
  • To send you emails about Connect Link and related course(s), registration, course content, your course progress, membership or other related information and updates. We may also use your email to inform you about changes to the course.
  • Help answer your questions and solve any issues you have


2. How do you get my consent?

When you provide us with your personal information on our website in order to provide services to you, you imply that you consent to our collecting and using your personal information for that specific reason only.

If we ask for your personal information for a secondary reason. We will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@connectlink.org

3. Disclosure

We may disclose your personal information in the following circumstances:

  • If the law or a public authority says we must share the personal data;
  • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk). Also see our terms of use https://membership.connectlink.org/pages/terms


4. How you can access, update or delete your data

To easily access, view, update, amend your personal data (where available), or to update your account notification preferences, please sign into your Connect Link Account.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings, you may also contact us on support@connectlink.org

5. For more information about your privacy rights

The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first by emailing support@connectlink.org. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

6. How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary in line with our retention policy after which it will be destroyed, unless otherwise required by law.

7. Security

Data security is of great importance to Connect Link and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

Payment

If you make a purchase on our site, we use a third party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

8. Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

Web Analysis Tools

We may use web analysis tools that are built into the Connect Link website to measure and collect anonymous session information.

9. Sharing with trusted third parties. 

We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

10. Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

11. Age of Consent

By using this site, you represent that you are the age of consent in your country, state or province of residence.

12. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and services to you.


13. How to contact us


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, have questions or simply want more information please contact us on support@connectlink.org