How this course can help you

  • Increase your knowledge and confidence: understand the role

  • Be empowered: reduce risk and increase success in the role; learn tools and effective ways of working

  • Be equipped: gain 'day to day' life skills

  • Excel in the role or begin a journey in a rewarding career path of link working

We come highly recommended

Silver level

Step up from Bronze, informative. Wider knowledge of non-clinical aspect of my role. Learnt new skills. All simplified, easy to understand and everything broken down. This would look good on my CV. Course is useful for all in the primary care sector, GP surgeries, others involved with older vulnerable people.

Gold level

Love the activities as makes it more fun. Informative, easy to follow and inspiring. Very useful course, my favourite. Good information on best practices and how to implement. Concise, all information relevant and clearly delivered. I wish to share my enthusiasm with colleagues.

A guide to 'link' working

Helpful information. I understand what it is all about. A lot clearer now, there are so much information out there all with differing names. Look forward to using the role guidance.

Bronze level

Excellent course, confidence building. It was very detailed, organised and easy to understand. It expanded my knowledge and also explained my role. I intend to continue with development and higher job satisfaction. There were lots of activities to complete to aid understanding. It gave me some great tools to work with.

What is included

  • Actionable on-demand video lessons

  • 'Cutting edge' certificate of completion

  • Study anywhere, at your own pace and time

  • Downloadable course activity booklet

  • Downloadable goal setting & action planning workbook

  • Built-in course discussion feature

  • Access to the link working community

  • Fast and friendly support

Why Us

We are the only & largest national community of practice for link workers

  • Role clarity & distinction

  • ‘Cross sector’ baseline knowledge & skills

  • Career development path

  • Networking & support

Course curriculum

  • 1


    • User guide

    • Important *Flagship course terms*

    • Getting started

  • 2

    Section 1: Introduction

    • What is included

    • Before we begin

    • Task

    • Pre-course knowledge check

    • Course activity booklet

    • Course overview

    • Learning outcome (1)

    • Learning outcome (2)

  • 3

    Section 2: Role

    • What is included

    • What is silver level

    • What it is NOT

    • Task

    • 5 reasons why silver level is important

    • People's need

    • Levels of support

    • 5 places silver level is used

    • 5 job title examples

    • Recap

    • Section 2: Knowledge check

  • 4

    Section 3: Person centred approach

    • What is included

    • How to work in a person centred way

    • 7 person centred values

    • Recap

    • Section 3: Knowledge check

  • 5

    Section 4: The factors that affect health

    • What is included

    • Task

    • Why you need to know the factors that affect health

    • 3 key factors that affect health

    • What is health inequality

    • 3 things you need to know about health inequality

    • Relationship between health inequality & factors that affect health

    • Recap

    • Section 4: Knowledge check

  • 6

    Section 5: Behaviour change framework

    • What is included

    • 3 benefits of using a framework

    • Framework

    • Task 01

    • 3 ways to enhance engagement

    • 4 MI process

    • Guidance technique

    • Elicit/Provide/Elicit model

    • How to apply the MI process (Engage)

    • Downloadable agenda setting+goal setting +action planning workbook

    • Task 02

    • Activity 4a (illustrative example)

    • How to apply the MI process (Focus)

    • Task 03

    • Activity 4b (illustrative example)

    • How the apply the MI process (Evoke)

    • Task 04

    • Activity 4c (illustrative example)

    • How to apply MI process (Plan)

    • How to set SMART goals

    • Giving information

    • Task 05

    • Activity 4d (illustrative example)

    • 4 principles of MI

    • Recap

    • Section 5: Knowledge check

  • 7

    Section 6: Signposting

    • What is included

    • 5 components to know

    • Assignment

    • Section 6: Knowledge check

  • 8

    Section 7: Multi- Disciplinary Team (MDT) working

    • What is included

    • What it is

    • 5 examples of MDT members

    • 3 benefits of MDT working

    • 4 challenges of MDT working

    • 4 top tips to improve MDT working

    • Section 7: Knowledge check

    • Recap

  • 9

    Section 8: Bonus (Conversation guide)

    • What is included

    • 3 key benefits

    • 4 steps to developing a conversation guide

    • Recap

    • Assignment

  • 10

    Section 9: Conclusion

    • What is included

    • Summary

    • Questions

    • Other levels & training

    • Networking & staying updated

    • Task

    • Course feedback

    • Well done!

Who is this course for

  • This course is for staff, volunteers and all interested in working with people on a one to one basis to identify their holistic needs inorder to link them to the right care & support who want to increase their knowledge, be effective and confident in the role.

  • Suitable for both the experienced and beginner

  • 'A guide to link working course' and 'The Confident link bronze level course' is recommended but not compulsory

  • You can learn at your own pace and time. As a guide, the course takes between 2-4hrs

Realise your full potential

Get the required right knowledge and skills, learn effective ways of working to be effective and confident in the role