How this course can help you

  • Increase your knowledge and confidence: understand the active signposting role

  • Be empowered: reduce risk and increase success in the role; learn tools and proven effective ways of working

  • Be equipped: gain 'day to day' life skills

  • Excel in the role or begin a journey in a rewarding career path of link working

We come highly recommended

Bronze level

Excellent course, confidence building. It was very detailed, organised and easy to understand. It expanded my knowledge and also explained my role. I intend to continue with development and higher job satisfaction. There were lots of activities to complete to aid understanding. It gave me some great tools to work with.

Silver level

Step up from Bronze, informative. Wider knowledge of non-clinical aspect of my role. Learnt new skills. All simplified, easy to understand and everything broken down. This would look good on my CV. Course is useful for all in the primary care sector, GP surgeries, others involved with older vulnerable people.

A guide 'link' working

Helpful information. I understand what it is all about. A lot clearer now, there are so much information out there all with differing names. Look forward to using the role guidance.

Gold level

Love the activities as makes it more fun. Informative, easy to follow and inspiring. Very useful course, my favourite. Good information on best practices and how to implement. Concise, all information relevant and clearly delivered. I wish to share my enthusiasm with colleagues.

What is included

  • Actionable on-demand video lessons

  • 'Cutting edge' certificate of completion

  • Study anywhere, at your own pace and time

  • Downloadable course materials

  • Built-in course discussion feature

  • Fast and friendly support

Why Us

We are the only & largest national community of practice for link workers

  • Role clarity & distinction

  • ‘Cross sector’ baseline knowledge & skills

  • Career development path

  • Networking & support

Course curriculum

  • 1
    Welcome
    • User guide
    • Important *Flagship course terms*
    • Getting started
  • 2
    Section 1: Introduction
    • What is included
    • Before we begin
    • Task
    • Pre-course knowledge check
    • Course activity booklet
    • Course overview
    • Learning outcome (1)
    • Learning outcome (2)
    • Learning outcome (3)
  • 3
    Section 1: Role
    • What is included
    • What is bronze level
    • What it is NOT
    • Task
    • 5 reasons why bronze level link working
    • People's need
    • Levels & types of support
    • 5 places bronze level is used
    • 5 job title examples
    • Recap
    • Section 2: Knowledge check
  • 4
    Section 3: Duty of care & negligence
    • What is included
    • What is duty of care
    • Scenario
    • Task 01
    • Case study
    • Task 02
    • Who you owe a duty of care
    • Ms Donoghue vs Manufacturer
    • What is negligence
    • How negligence is established
    • Task 03
    • 5 examples of duty of care
    • How to avoid breaching duty of care
    • Recap
    • Section 3: Knowledge check
  • 5
    Section 4: Communication
    • What is included
    • Task 01
    • 3 ways to identify communication needs
    • NHS England (accessible-info-standard-overview-2017-18)
    • Task 02
    • Why communication breakdown
    • How to improve communication
    • Recap
    • Section 4: Knowledge check
  • 6
    Section 5: Active Listening
    • What is included
    • Passive listening vs Active listening
    • Why active listening is so important
    • Task
    • How to demonstrate you are actively listening
    • Recap
    • Section 5: Knowledge check
  • 7
    Section 6: Question styles
    • What is included
    • Why question types
    • 4 types of question
    • How to ask good questions
    • Task
    • Recap
    • Knowledge check
  • 8
    Section 7: Signposting
    • What is included
    • How to be effective in signposting
    • Assignment
    • Section 7: Knowledge check
  • 9
    Section 8: Record keeping
    • What is included
    • 3 reasons why good record keeping is important
    • 3 effects of poor record keeping
    • How to be effective at record keeping
    • Recap
    • Section 8: Knowledge check
  • 10
    Section 9: Bonus (Conversation guide)
    • What is included
    • 3 key benefits
    • How to develop a conversation guide
    • Recap
  • 11
    Section 10: Conclusion
    • What is included
    • Summary
    • Questions
    • Other levels & training
    • Networking & staying updated
    • Task
    • Course feedback
    • Well done!

Who this course is for

  • This course is for staff, volunteers and everyone interested in helping people improve their health and wellbeing by active signposting them to the right support

  • No specific experience or knowledge are necessary other than an interest in helping people get the right care & support to improve their health and wellbeing

  • Suitable for both the experienced and beginner

  • A guide to link working course is recommended but not compulsory

  • You can learn at your own pace and time. As a guide, the course takes between 2-4hrs

Realise your full potential

Get the required right knowledge and skills, learn proven effective ways of working to be effective and confident in the role

Get started now